Service Plans
Basic
Our most popular service plan. Best suited for medium-sized clients with servers and between 5-25 managed computers.
Includes:
Additional:
*The service plan includes an allotment of help-desk support, pooled together as non-billable time. This flexible pool can be applied to any help-desk request, covering all types of issues without additional charges.
Includes:
- Everything Included in Basic
- Reduced Hourly Rates
- Help-Desk Support*
- User Management
- Email Management
- Desktop Management
- Network Management
- Server Management
Additional:
- Travel Time
- Projects & Implementation
- Server & Network Upgrades
- Hardware & Equipment
- Software Licensing
*The service plan includes an allotment of help-desk support, pooled together as non-billable time. This flexible pool can be applied to any help-desk request, covering all types of issues without additional charges.
Standard
Our most affordable service plan. Best suited for smaller-sized clients without servers and less than 5 managed computers.
Includes:
Additional:
*Backup software licensing is an additional charge.
Includes:
- Remote Access & Control
- Desktop Monitoring & Maintenance
- Network Monitoring
- Anti-Virus Protection
- Desktop Backups*
- Ticketing & SLA Tracking
Additional:
- Travel Time
- Help-Desk Support
- User Management
- Email Management
- Projects & Implementation
- Hardware & Equipment
- Software Licensing
*Backup software licensing is an additional charge.
Our most encompassed service plan. Best suited for larger-sized clients and those who prefer a predictable monthly rate for full IT coverage.
Includes:
Additional:
*Project hours are limited to a predetermined annual allotment. **Travel time is only covered only within the designated service areas
Includes:
- Everything Included in Basic
- Monthly Onsite Check-Ins
- Priority Response Times
- Unlimited Help-Desk
- User Management
- Email Management
- Desktop Management
- Network Management
- Server Management
- Projects & Implementation*
- No Onboarding Fees
- No Travel Fees**
Additional:
- After Hours Support
- Hardware & Equipment
- Software Licensing
*Project hours are limited to a predetermined annual allotment. **Travel time is only covered only within the designated service areas
Premium
For those specific occasions when an expert is needed onsite for projects, planning, and individual IT needs.
Consulting
Billed Hourly (1hr Minimum):
- Network & Desktop Troubleshooting
- Network Infrastructure Projects
- IT Planning & Implementation
Limitations:
- By Appointment Only*
- No Remote Management
- No Ongoing Tracking & Servicing
*Appointments are subject to availability. No SLA response or resolution times included.